Terms & Conditions

Terms & Conditions

These 'Terms of Use' (hereinafter referred to as "Terms") constitute a contract between the User/s ("You" / "Your" / "User/s") and AgroEra Foods. You must read and agree to and accept all the terms and conditions contained herein to use this Website. All the information provided by us on this website is purely informational and to the best of our knowledge. You assume the entire risk of making use of or relying on the information provided on this website.

1) Services
Through this Website, we provide you with the option to purchase our products. We provide doorstep delivery facility to our users at a nominal delivery charge within select locations in Pune city and surrounding areas, as mentioned on our Website. In case we cannot deliver to your location, you will be intimated about the same before acceptance of your order.

2) Eligibility
By accessing this website, you represent to us that you are competent to enter into a contract (i.e. You are not a minor according to applicable law, you are of sound mind and you are not disqualified from entering into a contract under the applicable law) and you have read these terms, understood them and agreed to be bound by them. In case you are below the age of 18 (eighteen) years, you may use this Website only under the supervision and guidance of a guardian who is eligible to enter into legally binding contracts.

3) Registration and Creation of an account
You will be required to register with us to purchase any of our Products through our website. You represent and warrant that you shall provide accurate and correct information and details for your account creation. You acknowledge and agree that you will have to provide us with the following personally identifiable information namely, your full name, age, email address, mobile phone number, postal address. You will have the option to update the information provided by you at the time of account creation as and when required. You shall at all times keep your information up-to-date.

You will be able to access your account with your username and password. You agree and confirm not to impersonate any other person or create any fake account or give any fake details on this website. You shall take reasonable steps to protect the confidentiality of your username and password. You further agree and confirm to notify us as soon as you get the knowledge that any person is making unauthorized use of your account. We shall have the right to remove, delete, block your account/email id from this Website in the event if we become aware of any impersonation / fake account being created by you. Your submission of personally identifiable information through this website is governed by our Privacy Policy available at the link: Privacy Policy

4) Products

  • Currently we offer fresh vegetables through our website. While we make every effort to represent our products on the website as accurately as possible, the colours in the photographs and videos may look different on different devices.
  • Further, the images provided on our website are for representation purposes only and the actual packaging of the products may differ from the images.
  • We take all reasonable and standard care while packaging our products.
  • Our products are strictly vegetarian and freshly extracted on the day of the delivery. We do not add any preservatives to our products. While most of the ingredients of our products are fresh, we do outsource some ingredients which are packed by third parties and which may contain certainly added preservatives.
  • Users should adhere to the storing and consumption instructions made available on our website. We shall not be responsible for any loss/health issues that may be caused to the users due to non- adherence to the storage and consumption instructions of our products.
  • Since our Products contain seasonal/ fresh raw materials, their availability may not be the same throughout the year. You will be informed in advance through the Website in case any of the products are unavailable.
  • Our products are not meant as a cure for any illness whatsoever.
  • You are advised to consume our products depending on your health condition and depending on the medication being taken by you, any allergies suffered by you etc. and after making yourself fully aware about the product. The products offered by us are for reasonable and moderate human consumption. We shall not be responsible for any health problems caused because of the over-consumption of our Products.
  • In case you face any health issues after consumption of our Products, you are advised to consult a doctor at the earliest.

5) Pricing
Prices of our products are subject to change without notice. The price mentioned at the time of order will be the price at the time of delivery. We may at our sole discretion announce discounts or offers on the sale of the products made available on the website from time to time. Each discount or offer will be valid for a limited period. We reserve the right to change, suspend or cancel any such discount or offers at any point in time.

6) Delivery of Products
We aim to deliver fresh products. The delivery time will generally range between 7 am to 7 pm hours.

We shall attempt the delivery of any order only once. The delivery consignment will not be redirected/redelivered to any other address in any circumstance. We shall not be liable for any complaints as regards non-delivery, in the event our delivery person finds the door locked at the address provided by you or the addressee refuses to accept the order or the Products are delivered at the Security cabin/Watchman as per your instructions.

Further, we shall not be liable for any delay in delivery which may be caused due to circumstances and situations beyond our control like natural calamities, riots, strikes, rallies, processions, traffic jams. You shall be solely responsible to provide the correct and full address for the delivery along with an identifiable nearby landmark and correct contact details and we will not be liable for any delay which is a result of you providing a wrong name/ incomplete or incorrect address.

In case due to any reason, the delivery of our Products is not available, we will put a notice on our website in this regard.

7) Cancellation Policy, Return and Refund
You may cancel an order up to the cut-off time mentioned by us on the Website for a particular time slot for which you have placed an order. Cancellation will be possible by calling on our customer care number given on the Website or through the option provided on the Website. In case of cancellation, we will refund any payments already made by you for the cancelled order. The refund process will be initiated by us within 2 days. We may at our sole discretion cancel any order if we suspect any fraudulent transaction by any user. Our Products being perishable, no return option is provided to the users.

8) Complaints and Feedback
In the event you are dissatisfied with any delivered product/our service, you may raise a complaint with our customer care within one hour from the time of delivery. Once a complaint is registered by you with our customer care, you will be sent a complaint form which you shall be required to fill up and send back to us. We will try to settle your complaint within 3 (three) working days.

You may also send your feedback and suggestions to our customer care email id provided on the website. Your suggestions are important to us. We may also send you a feedback form on email after delivery of the ordered products. We shall, however, have the right to decide the reasonableness, mode and method of redressal of the complaint/feedback/suggestion received. The suggestions/feedback/comments shall remain our sole property and we shall have the sole discretion to delete/modify/ use for commercial purposes any such feedback/ comments at our discretion. We shall not be liable to pay you any compensation for any comments/feedback.

9) Limited Liability
We shall not be liable for any indirect, incidental, consequential damages/losses caused to the user in connection with these Terms of Use and Privacy Policy including but not limited to your use of the Website, the content posted by any third party, any damage to your device due to your use of this website, your reliance on any of the comments or feedback available on the website, any delay in the functioning of this website.

10) Third-Party Links
This website contains third party links to make payment for the ordered Products. Such third party links/websites will be governed by their respective terms and conditions and privacy policies. We do not have any control over and assume no responsibility for, the credibility, content, privacy policies, or practices of any third party websites. Also, we will not and cannot censor or edit the content of any third-party site. By using this Website, you expressly acknowledge and agree that we shall not be responsible for any damages, claims or other liability arising from or related to your use of any third-party website.

11) Intellectual Property Rights
All rights, including copyright, in this website, are owned by or licensed to AgroEra Foods. All the content contained in this website including graphics, images, audios, icons, videos, text, logos, icons, data compilations, illustrations, software, product names, labels is the exclusive property of AgroEra Foods and/or its affiliates, its partners or its suppliers and may be subject to third-party licenses. You agree and confirm not to re-utilise or systematically extract or reproduce any content from this website. Access to this website does not authorize/give any license to users to use any name, logo or mark in any manner.

12) Permission to use this Website subject to certain conditions
Subject to your compliance with these Terms, we hereby grant You permission to use the Website, provided that:

  • your use of the Website as permitted is solely for lawful purposes, and you are not permitted to resell or charge others for use of or access to the Website, or in any other manner inconsistent with these Terms of Use
  • you shall not resell the Products available on the Website
  • you shall use this Website at your own risk and will use your prudent judgment before placing an order
  • you will not duplicate, transfer, give access to, copy or distribute any part of the Website in any medium without our prior written authorization
  • you will not attempt to reverse engineer, alter or modify any part of the Website
  • you shall not try to translate the Website into other languages or make derivative versions
  • you shall not post any libelous, offensive, defamatory, abusive, obscene content on this Website
  • you shall not use this Website for political campaigning, threatening or commercial solicitation
  • you will otherwise comply with the terms and conditions and all applicable laws of India

13) Indemnity
You shall indemnify and keep indemnified Us, our affiliates, subsidiaries, employees, agents, representatives ("Indemnified Party") against any loss caused because of any damages, claims, charges, liabilities, costs which may arise due to any suit, proceeding, demand or action by you or any other user or a third party against the Indemnified Party due to your failure to comply with the terms of this Agreement or arising due to your misconduct, negligence, defamation, infringement of intellectual property rights of any third party, any fraud by you or your agents.

14) Modifications to Terms of Use
AgroEra Foods shall have the sole right to change, modify, update, add or remove any part or whole of the terms and conditions contained herein and the Privacy Policy from time to time and your continued use of this Website shall mean that you have accepted and agreed to the revised terms and conditions. It shall be your responsibility to check periodically for revised terms and conditions.

15) Governing Law, Jurisdiction and Dispute Resolution
These Terms of Use shall be governed by the applicable laws in India and the courts of Pune shall have exclusive jurisdiction in case of any disputes.