Through this Website, we provide you with the option to purchase our products. We provide doorstep delivery facility to our users at a nominal delivery charge within select locations in Pune city and surrounding areas, as mentioned on our Website. In case we cannot deliver to your location, you will be intimated about the same before acceptance of your order.
By accessing this website, you represent to us that you are competent to enter into a contract (i.e. You are not a minor according to applicable law, you are of sound mind and you are not disqualified from entering into a contract under the applicable law) and you have read these terms, understood them and agreed to be bound by them. In case you are below the age of 18 (eighteen) years, you may use this Website only under the supervision and guidance of a guardian who is eligible to enter into legally binding contracts.
3) Registration and Creation of an account
You will be required to register with us to purchase any of our Products through our website. You represent and warrant that you shall provide accurate and correct information and details for your account creation. You acknowledge and agree that you will have to provide us with the following personally identifiable information namely, your full name, age, email address, mobile phone number, postal address. You will have the option to update the information provided by you at the time of account creation as and when required. You shall at all times keep your information up-to-date.
Prices of our products are subject to change without notice. The price mentioned at the time of order will be the price at the time of delivery. We may at our sole discretion announce discounts or offers on the sale of the products made available on the website from time to time. Each discount or offer will be valid for a limited period. We reserve the right to change, suspend or cancel any such discount or offers at any point in time.
6) Delivery of Products
We aim to deliver fresh products. The delivery time will generally range between 7 am to 7 pm hours.
We shall attempt the delivery of any order only once. The delivery consignment will not be redirected/redelivered to any other address in any circumstance. We shall not be liable for any complaints as regards non-delivery, in the event our delivery person finds the door locked at the address provided by you or the addressee refuses to accept the order or the Products are delivered at the Security cabin/Watchman as per your instructions.
Further, we shall not be liable for any delay in delivery which may be caused due to circumstances and situations beyond our control like natural calamities, riots, strikes, rallies, processions, traffic jams. You shall be solely responsible to provide the correct and full address for the delivery along with an identifiable nearby landmark and correct contact details and we will not be liable for any delay which is a result of you providing a wrong name/ incomplete or incorrect address.
In case due to any reason, the delivery of our Products is not available, we will put a notice on our website in this regard.
7) Cancellation Policy, Return and Refund
You may cancel an order up to the cut-off time mentioned by us on the Website for a particular time slot for which you have placed an order. Cancellation will be possible by calling on our customer care number given on the Website or through the option provided on the Website. In case of cancellation, we will refund any payments already made by you for the cancelled order. The refund process will be initiated by us within 2 days. We may at our sole discretion cancel any order if we suspect any fraudulent transaction by any user. Our Products being perishable, no return option is provided to the users.
8) Complaints and Feedback
In the event you are dissatisfied with any delivered product/our service, you may raise a complaint with our customer care within one hour from the time of delivery. Once a complaint is registered by you with our customer care, you will be sent a complaint form which you shall be required to fill up and send back to us. We will try to settle your complaint within 3 (three) working days.
You may also send your feedback and suggestions to our customer care email id provided on the website. Your suggestions are important to us. We may also send you a feedback form on email after delivery of the ordered products. We shall, however, have the right to decide the reasonableness, mode and method of redressal of the complaint/feedback/suggestion received. The suggestions/feedback/comments shall remain our sole property and we shall have the sole discretion to delete/modify/ use for commercial purposes any such feedback/ comments at our discretion. We shall not be liable to pay you any compensation for any comments/feedback.
9) Limited Liability
10) Third-Party Links
This website contains third party links to make payment for the ordered Products. Such third party links/websites will be governed by their respective terms and conditions and privacy policies. We do not have any control over and assume no responsibility for, the credibility, content, privacy policies, or practices of any third party websites. Also, we will not and cannot censor or edit the content of any third-party site. By using this Website, you expressly acknowledge and agree that we shall not be responsible for any damages, claims or other liability arising from or related to your use of any third-party website.
11) Intellectual Property Rights
All rights, including copyright, in this website, are owned by or licensed to AgroEra Foods. All the content contained in this website including graphics, images, audios, icons, videos, text, logos, icons, data compilations, illustrations, software, product names, labels is the exclusive property of AgroEra Foods and/or its affiliates, its partners or its suppliers and may be subject to third-party licenses. You agree and confirm not to re-utilise or systematically extract or reproduce any content from this website. Access to this website does not authorize/give any license to users to use any name, logo or mark in any manner.
12) Permission to use this Website subject to certain conditions
Subject to your compliance with these Terms, we hereby grant You permission to use the Website, provided that:
You shall indemnify and keep indemnified Us, our affiliates, subsidiaries, employees, agents, representatives ("Indemnified Party") against any loss caused because of any damages, claims, charges, liabilities, costs which may arise due to any suit, proceeding, demand or action by you or any other user or a third party against the Indemnified Party due to your failure to comply with the terms of this Agreement or arising due to your misconduct, negligence, defamation, infringement of intellectual property rights of any third party, any fraud by you or your agents.
15) Governing Law, Jurisdiction and Dispute Resolution